I designed and prototyped a conversational AI agent with ElevenLabs that helps wealth advisors diagnose client needs faster.

AI Agent Voice Wealth Management

Wealth Advisor AI Agent

AI prototype · Wealth management · 2025

I designed and prototyped a conversational wealth advisor AI agent using ElevenLabs, combining voice and chat to help advisors collect context faster and prepare clearer client diagnostics.

Role

Lead Product Designer

Timeline

1 week

Team

Solo prototype

Tools

Claude Code, ElevenLabs

The problem

Wealth advisors need a clear view of each client before giving guidance, but scattered information and time-consuming conversations make diagnosis slow and inconsistent.

What I changed

Three shifts that defined how the agent supports advisors before, during and after a client conversation.

Voice + chat interaction

Combined voice and chat to make the diagnostic flow more natural and flexible.

Structured diagnosis

Turned conversations into clear client needs, risk signals and next steps.

Advisor support

Designed the agent to support advisor judgment, not replace the human relationship.

  1. 01

    Conversation flow

    The agent first identifies the decision to make, uses the structured client context, gives an initial view, then asks only the most useful follow-up question.

  2. 02

    Voice + chat interaction

    The interaction was designed to be short, calm and readable out loud, with responses that go directly to the point and avoid dense advisory-style paragraphs.

  3. 03

    Diagnostic summary

    The diagnostic output follows a structured advisor-copilot format: initial reading, strengths, vulnerabilities, advice priorities and the best next question to ask the client.

Conversation flow

The agent first identifies the decision to make, uses the structured client context, gives an initial view, then asks only the most useful follow-up question.

Voice + chat interaction

The interaction was designed to be short, calm and readable out loud, with responses that go directly to the point and avoid dense advisory-style paragraphs.

Diagnostic summary

The diagnostic output follows a structured advisor-copilot format: initial reading, strengths, vulnerabilities, advice priorities and the best next question to ask the client.

Impact

Measured improvements in advisor speed, structure and confidence after introducing the agent.

-30% diagnostic preparation time.Advisors moved faster from intake to a structured client view.

+25% faster need identification.Key signals surfaced earlier in the conversation.

-40% time structuring notes.Conversations turned into clear summaries automatically.

+40% clearer next-best action.Advisors knew what to do next with more confidence.

Next, the Fidnet redesign. How a complex regulatory knowledge base became a sourced, decision-ready answer experience.